Billing & Refunds

Last updated: June 10, 2026

All payments are processed by Stripe and billed by Horizons Fleet Management, LLC (which operates Carlyle). Prices are in USD. This page is the complete billing policy - if something isn't listed on the pricing page, we don't charge for it.

Subscriptions (Weekly $3/wk, Plus $10/mo, Unlimited $50/mo)

• Renew automatically on your signup date - weekly or monthly - until you cancel.
• Cancel anytime; your plan stays active through the period you've paid for and simply doesn't renew. We don't prorate partial periods.
• Switching plans (e.g. Weekly → Plus, Plus → Unlimited) replaces the old subscription immediately so you're never billed for both.
• If a renewal payment fails, we retry for a few days (your plan keeps working during the grace window), then the account returns to Free. Nothing is lost - your conversations and alerts remain.

Single extra chats ($1, free plan)

A one-time $1 purchase adds one extra chat to your account; it's consumed automatically the next time you search past your daily free chat and never expires. Once consumed it's non-refundable; unused credits are refundable on request.

Negotiation service ($250 flat)

The fee is charged when you sign up and buys the negotiation work - research, dealer contact, the back-and-forth, and a straight recommendation. It is not refundable based on outcome: a dealer holding firm doesn't entitle a refund, and we're honest before you pay about which cars have real room to move. If we fail to perform the service at all - no negotiator contact within 24 hours, no work done - email us and we'll refund in full.

Inventory alerts ($1 per vehicle found)

• Creating, pausing, and deleting alerts is free; a card on file is required.
• You're billed $1 for each new vehicle an alert finds - inventory that existed when you created the alert is a free baseline, and no vehicle is ever billed twice for the same alert.
• Usage is capped at $25 per calendar month across all your alerts, billed monthly in arrears through Stripe.
• Cancelling the alerts subscription stops all scans immediately.

Mistakes

If you believe you were billed in error - a duplicate charge, usage that doesn't match your alert emails, anything that looks wrong - email support@carlyle.vin within 60 days. A human will look at the actual records, and genuine errors are refunded without argument.