Billing & Refunds

Last updated: September 3, 2026

All payments are processed by Stripe and billed by Horizons Fleet Management, LLC (which operates Carlyle). Prices are in USD. This page is the complete billing policy - if something isn't listed on the pricing page or the consumer plans page, we don't charge for it.

Fleet plans

Current prices: Fleet Weekly $1 for the first week, then $10 a week. Fleet $40 a month or $420 a year. Fleet Pro $120 a month or $1,260 a year. Member codes from partner communities set a different fixed price on some plans; the price you see at checkout is the price you pay.

• Renew automatically on your signup date - weekly for Fleet Weekly, monthly or yearly for Fleet and Fleet Pro depending on the term you chose - until you cancel. The amount and the renewal date are shown before you pay, in your confirmation email, and in your account.
• The $1 first week on Fleet Weekly is a paid entry price, not a trial: your card is charged on day one, and the regular weekly price starts 7 days later.
• Promotional and member prices are yours for as long as your subscription stays continuously active. Cancelling ends the subscription and the price with it; a new subscription later is at the prices published then.
• Cancel anytime from your account; your plan stays active through the period you've paid for and simply doesn't renew. Weekly and monthly periods are not prorated.
• Annual plans: cancel within 30 days of a charge and we refund the unused portion, prorated by the day. After 30 days the year is not refundable, and the plan stays active until the term ends.
• Upgrading (Fleet Weekly → Fleet, Fleet → Fleet Pro) replaces the old subscription immediately so you're never billed for both. Downgrades are handled from your billing portal.
• ROI report allowances run on a rolling 7-day window (2 a week on Fleet Weekly, 10 a week on Fleet), so there's no month-end wall. Unused reports don't bank.

Consumer plans (Weekly $3/wk, Plus $10/mo, Unlimited $50/mo)

• Same rules: automatic renewal, cancel anytime, active through the paid period.
• Switching plans replaces the old subscription immediately so you're never billed for both.

Renewals that fail

If a renewal payment fails, we retry for a few days - your plan keeps working during the grace window - then the account returns to Free. Nothing is deleted: your garage, reports, and conversations remain.

Single extra chats ($1, free plan)

A one-time $1 purchase adds one extra chat to your account; it's consumed automatically the next time you chat past your daily free one and never expires. Once consumed it's non-refundable; unused credits are refundable on request.

Mistakes

If you believe you were billed in error - a duplicate charge, anything that looks wrong - email support@carlyle.vin within 60 days. A human will look at the actual records, and genuine errors are refunded without argument.